Frequently Asked Questions
Everything you need to know about our products and services
What are the shipping costs within Canada?
We offer flat-rate shipping across all Canadian provinces. Orders over $100 qualify for free standard shipping, while smaller orders are charged a nominal fee based on your specific location.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days depending on your region. Expedited shipping options are available at checkout if you require your items sooner.
What is your return and exchange policy?
We accept returns on most unused items in their original packaging within 30 days of purchase. Please note that for safety reasons, some first aid supplies and personal protective equipment may be final sale.
Are your first aid kits compliant with Canadian regulations?
Yes, our first aid kits are designed to meet or exceed provincial and federal CSA (Canadian Standards Association) workplace requirements to ensure you are always prepared and compliant.
Do you offer bulk discounts for organizations?
We provide special pricing for large volume orders, schools, and non-profit organizations. Please contact our corporate sales team for a customized quote.
How can I track my shipment?
Once your order has been processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.